How to Submit a SASSA Dispute for Unauthorised Deduction

 

If you have noticed deductions coming off your SASSA grant which you did not consent to, you are encouraged to submit a dispute. To submit a dispute regarding the unauthorised deduction, follow these steps:

Send a text message (SMS) to Q-link on 34548 with the following details:

  • Topic: Dispute
  • Your ID number
  • Your full name and surname (as it is written on your ID document)
  • FSP Name: The company you are submitting a dispute against
  • Duration of the policy: How long the company/ policy has been deducting money from your account
  • Reason for dispute: I did not sign a contract/ misrepresentation

sassa grant dispute
 

If you do not know the name of the company making the deduction, contact SASSA on 0800 60 10 11.

Unauthorised deductions are a major problem for grant recipients who cannot afford to see money deducted from their account, for a service they did not agree to. Grant recipients should note that SASSA does not sell, support or endorse any products (such as loans and airtime) from financial service providers.
 

How to avoid unauthorised deductions from your SASSA grant

Grant beneficiaries should be careful to not respond to any marketing messages or loans using their SASSA card.
 

READ ABOUT: Types of grants

SRD R350 Grant Care Dependency Grant Child Support Grant Foster Child Grant Disability Grant Older Persons Grant Grant-In-Aid War Veterans Grant

 

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QUERIES AND CONTACT

For any further queries, please contact SASSA directly:
Contact the SASSA Toll Free Call centre on: 0800 60 10 11
Contact the SASSA Head Office on: 012 400 2322
Email SASSA Head Office at: Grantsenquiries@sassa.gov.za
Contact details of SASSA offices across the country: SASSA contact details

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